CloudTalk connector for Okou
Connect CloudTalk to inspect calls and recordings, manage contacts and teams, review Conversation Intelligence, and run explicitly approved calling and messaging workflows.
Communication · API Credentials
Use CloudTalk in Okou
CloudTalk API for calls, recordings, contacts, agents, groups, numbers, SMS, campaigns, tags, blacklists, Conversation Intelligence, CueCards, and VoiceAgent calls.
Once connected, supported CloudTalk actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with CloudTalk
- Read call history, call-flow details, group statistics, and recording media.
- Read contacts and available contact attributes.
- Read CloudTalk agents.
- Read campaigns.
- Read blacklisted phone numbers.
- Send SMS, MMS, or WhatsApp messages; deliveries can consume CloudTalk allowances or credits.
- Place outbound calls through an online agent; calls can consume CloudTalk allowances or credits.
- Create, update, or bulk-update contacts.
How the CloudTalk connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect CloudTalk
Choose API Credentials.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect CloudTalk securely
Use the connection method that fits your account and grant only the access the workflow needs.
- API Credentials
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
CloudTalk connector questions
- What can Okou do with CloudTalk?
- Connect CloudTalk to inspect calls and recordings, manage contacts and teams, review Conversation Intelligence, and run explicitly approved calling and messaging workflows. Documented actions include: Read call history, call-flow details, group statistics, and recording media. Read contacts and available contact attributes.
- How do I connect CloudTalk to Okou?
- Connect CloudTalk using API Credentials. The connection controls which supported actions a workflow can use.
- Can CloudTalk run in an automated workflow?
- Yes. After it is connected, supported CloudTalk actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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