EnforcedFlow connector for Okou
Connect EnforcedFlow to discover round-robin groups, inspect and manage agents, select the next available agent, and email routed work.
Data & infrastructure · Provider Key
Use EnforcedFlow in Okou
Use EnforcedFlow for advanced round-robin task routing, group and agent discovery, criteria-based assignment, agent roster updates, and email delivery through its REST API.
Once connected, supported EnforcedFlow actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with EnforcedFlow
- Read the routing field configuration and metadata fields for a group.
- Create or update agents and their routing metadata in a group.
- Select the next available agent and send them an email with supplied content.
- List accessible round-robin groups and their field requirements.
- Read agents, metadata, active status, and routing fields in a group.
- Select the next available agent using round-robin criteria, weights, and schedules.
How the EnforcedFlow connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect EnforcedFlow
Choose Provider Key.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect EnforcedFlow securely
Use the connection method that fits your account and grant only the access the workflow needs.
- Provider Key
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
EnforcedFlow connector questions
- What can Okou do with EnforcedFlow?
- Connect EnforcedFlow to discover round-robin groups, inspect and manage agents, select the next available agent, and email routed work. Documented actions include: Read the routing field configuration and metadata fields for a group. Create or update agents and their routing metadata in a group.
- How do I connect EnforcedFlow to Okou?
- Connect EnforcedFlow using Provider Key. The connection controls which supported actions a workflow can use.
- Can EnforcedFlow run in an automated workflow?
- Yes. After it is connected, supported EnforcedFlow actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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