Gladly connector for Okou
Connect Gladly to manage customers, conversations, tasks, answers, topics, and contact-center configuration.
Communication · API Token
Use Gladly in Okou
Use the Gladly customer service platform REST API to read and manage customers, conversations, tasks, answers, topics, agents, teams, inboxes, webhooks, exports, and organization data.
Once connected, supported Gladly actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with Gladly
- Find and read customer profiles.
- Send outbound SMS or email to customers. Sending messages contacts customers and can incur provider charges.
- Read tasks and task comments.
- Read answers and their localized content.
- Read agents and their call-recorder settings.
- Read business-hours schedules.
- Read the organization event stream.
- Create a User Identity JWT. This returns a signed credential.
How the Gladly connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect Gladly
Choose API Token.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect Gladly securely
Use the connection method that fits your account and grant only the access the workflow needs.
- API Token
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
Gladly connector questions
- What can Okou do with Gladly?
- Connect Gladly to manage customers, conversations, tasks, answers, topics, and contact-center configuration. Documented actions include: Find and read customer profiles. Send outbound SMS or email to customers. Sending messages contacts customers and can incur provider charges.
- How do I connect Gladly to Okou?
- Connect Gladly using API Token. The connection controls which supported actions a workflow can use.
- Can Gladly run in an automated workflow?
- Yes. After it is connected, supported Gladly actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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