Halo Service Solutions connector for Okou
Connect Halo Service Solutions to read tickets, support activity, customer records, assets, knowledge-base articles, and other service-desk records.
Engineering · OAuth 2.0 access token
Use Halo Service Solutions in Okou
Halo Service Solutions (Halo ITSM and Halo Service Desk) API for read-only ticket triage, ticket actions, agents, customers, assets, knowledge-base, scheduling, reporting, and service-desk record lookups.
Once connected, supported Halo Service Solutions actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with Halo Service Solutions
- Read ticket queues and ticket records.
- Read agent identities and directory records.
- Read asset records.
- Read supplier records.
- Read client contract records.
- Read report records.
- Read attachment records.
- Read ticket actions and conversation history.
How the Halo Service Solutions connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect Halo Service Solutions
Choose OAuth 2.0 access token.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect Halo Service Solutions securely
Use the connection method that fits your account and grant only the access the workflow needs.
- OAuth 2.0 access token
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
Halo Service Solutions connector questions
- What can Okou do with Halo Service Solutions?
- Connect Halo Service Solutions to read tickets, support activity, customer records, assets, knowledge-base articles, and other service-desk records. Documented actions include: Read ticket queues and ticket records. Read agent identities and directory records.
- How do I connect Halo Service Solutions to Okou?
- Connect Halo Service Solutions using OAuth 2.0 access token. The connection controls which supported actions a workflow can use.
- Can Halo Service Solutions run in an automated workflow?
- Yes. After it is connected, supported Halo Service Solutions actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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