Mojo Helpdesk connector for Okou
Connect Mojo Helpdesk to inspect and manage support tickets, events, comments, staff notes, attachments, teams, queues, users, assets, and knowledge base content.
Communication · API Key
Use Mojo Helpdesk in Okou
Use the official Mojo Helpdesk API for customer-support tickets, ticket search, comments, staff notes, events, tasks, attachments, queues, users, assets, access rights, and knowledge base content.
Once connected, supported Mojo Helpdesk actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with Mojo Helpdesk
- List, search, and read support tickets.
- Read the event history for a specific ticket.
- Read comments associated with a ticket.
- Read staff notes visible to agents and managers.
- Request an attachment download redirect that contains a temporary signed blob URL.
- Add or remove a tag on a specific ticket.
- List ticket tasks.
- Read the account event log and individual event entries.
How the Mojo Helpdesk connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect Mojo Helpdesk
Choose API Key.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect Mojo Helpdesk securely
Use the connection method that fits your account and grant only the access the workflow needs.
- API Key
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
Mojo Helpdesk connector questions
- What can Okou do with Mojo Helpdesk?
- Connect Mojo Helpdesk to inspect and manage support tickets, events, comments, staff notes, attachments, teams, queues, users, assets, and knowledge base content. Documented actions include: List, search, and read support tickets. Read the event history for a specific ticket.
- How do I connect Mojo Helpdesk to Okou?
- Connect Mojo Helpdesk using API Key. The connection controls which supported actions a workflow can use.
- Can Mojo Helpdesk run in an automated workflow?
- Yes. After it is connected, supported Mojo Helpdesk actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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