PagerDuty connector for Okou
Connect PagerDuty to investigate incidents, inspect on-call coverage, coordinate response, and manage operational resources.
Engineering · REST API Token
Use PagerDuty in Okou
Use PagerDuty REST APIs to investigate incidents, inspect on-call coverage, coordinate incident response, and manage PagerDuty services, schedules, teams, workflows, and operational configuration.
Once connected, supported PagerDuty actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with PagerDuty
- Create PagerDuty change events without accepting or returning Events API routing keys.
- Create or update escalation policies.
- Create or update alert-grouping settings.
- Invoke an Automation Action, which can execute changes in connected systems.
- List status dashboards and inspect impacted business services.
- Create or remove team notification subscriptions.
- Query aggregated or raw incident, responder, service, team, and user analytics; results can be privacy-sensitive and plan-limited.
- Read ServiceNow credential metadata through a successful response closure that includes the password capability field.
How the PagerDuty connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect PagerDuty
Choose REST API Token.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect PagerDuty securely
Use the connection method that fits your account and grant only the access the workflow needs.
- REST API Token
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
PagerDuty connector questions
- What can Okou do with PagerDuty?
- Connect PagerDuty to investigate incidents, inspect on-call coverage, coordinate response, and manage operational resources. Documented actions include: Create PagerDuty change events without accepting or returning Events API routing keys. Create or update escalation policies.
- How do I connect PagerDuty to Okou?
- Connect PagerDuty using REST API Token. The connection controls which supported actions a workflow can use.
- Can PagerDuty run in an automated workflow?
- Yes. After it is connected, supported PagerDuty actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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