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Pylon connector for Okou

Connect Pylon to manage customer support issues, accounts, contacts, and customer operations.

Communication · API Token

Sign up to use Pylon

Use Pylon in Okou

Pylon customer support API.

Once connected, supported Pylon actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.

What you can do with Pylon

  • Read accounts, account relationships, and account search results.
  • Read the custom activity types configured in Pylon.
  • Read knowledge-base article feedback.
  • Create an attachment in Pylon.
  • Read and search the Pylon audit log.
  • Read and search call recordings.
  • Read and search contacts.
  • Read custom-field definitions.

How the Pylon connector works

A connected service becomes one permissioned step in the work you hand off.

  1. 1

    Connect Pylon

    Choose API Token.

  2. 2

    Choose the work

    Use only the supported actions your workflow needs.

  3. 3

    Run it your way

    Start it once, schedule it, or attach an event trigger.

Connect Pylon securely

Use the connection method that fits your account and grant only the access the workflow needs.

  • API Token

Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.

Pylon connector questions

What can Okou do with Pylon?
Connect Pylon to manage customer support issues, accounts, contacts, and customer operations. Documented actions include: Read accounts, account relationships, and account search results. Read the custom activity types configured in Pylon.
How do I connect Pylon to Okou?
Connect Pylon using API Token. The connection controls which supported actions a workflow can use.
Can Pylon run in an automated workflow?
Yes. After it is connected, supported Pylon actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.

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