Request Tracker connector for Okou
Connect Request Tracker (RT) to inspect queues and tickets, search ticket data, create and update tickets, and add comments or correspondence.
Communication · Request Tracker API token
Use Request Tracker in Okou
Request Tracker (RT) REST 2 API for ticket search, queue lookup, ticket creation, updates, comments, and correspondence.
Once connected, supported Request Tracker actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with Request Tracker
- Read the RT REST2 system entry point.
- Read queue metadata and list queues.
- Search and list tickets using RT query parameters.
- Read ticket details and ticket history.
- Create a new ticket.
- Update an existing ticket.
- Add an internal comment to a ticket.
- Send correspondence on a ticket, which may notify recipients.
How the Request Tracker connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect Request Tracker
Choose Request Tracker API token.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect Request Tracker securely
Use the connection method that fits your account and grant only the access the workflow needs.
- Request Tracker API token
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
Request Tracker connector questions
- What can Okou do with Request Tracker?
- Connect Request Tracker (RT) to inspect queues and tickets, search ticket data, create and update tickets, and add comments or correspondence. Documented actions include: Read the RT REST2 system entry point. Read queue metadata and list queues.
- How do I connect Request Tracker to Okou?
- Connect Request Tracker using Request Tracker API token. The connection controls which supported actions a workflow can use.
- Can Request Tracker run in an automated workflow?
- Yes. After it is connected, supported Request Tracker actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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