SolarWinds Service Desk connector for Okou
Connect SolarWinds Service Desk (formerly Samanage) to read incidents, changes, assets, people, contracts, and account metadata through its regional token-authenticated API.
Engineering · API token
Use SolarWinds Service Desk in Okou
SolarWinds Service Desk (Samanage, SWSD) API for read-only incident, change, problem, asset, people, catalog, contract, audit, and account metadata lookups.
Once connected, supported SolarWinds Service Desk actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with SolarWinds Service Desk
- Read incident records and incident detail.
- Read user records and detail.
- Read configuration item records and detail.
- Read contract records and detail.
- Read audit records for the Service Desk account.
- Read problem records and problem detail.
- Read site records and detail.
- Read hardware and hardware warranty records.
How the SolarWinds Service Desk connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect SolarWinds Service Desk
Choose API token.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect SolarWinds Service Desk securely
Use the connection method that fits your account and grant only the access the workflow needs.
- API token
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
SolarWinds Service Desk connector questions
- What can Okou do with SolarWinds Service Desk?
- Connect SolarWinds Service Desk (formerly Samanage) to read incidents, changes, assets, people, contracts, and account metadata through its regional token-authenticated API. Documented actions include: Read incident records and incident detail. Read user records and detail.
- How do I connect SolarWinds Service Desk to Okou?
- Connect SolarWinds Service Desk using API token. The connection controls which supported actions a workflow can use.
- Can SolarWinds Service Desk run in an automated workflow?
- Yes. After it is connected, supported SolarWinds Service Desk actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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