Zammad connector for Okou
Connect a Zammad helpdesk to search, read, create, update, and delete tickets, work with articles and attachments, and inspect ticket states and priorities.
Communication · Access Token
Use Zammad in Okou
Use the Zammad REST API to search and manage helpdesk tickets, read and add ticket articles, download attachments, and inspect ticket states and priorities.
Once connected, supported Zammad actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with Zammad
- List tickets and retrieve individual ticket details.
- Read individual ticket articles and list all articles for a ticket.
- Read ticket priorities and states used by ticket workflows.
- Search tickets with text queries or read-only conditions.
- Create ticket articles, including internal notes and externally delivered replies.
- Create tickets, potentially creating customers, articles, notifications, and workflow effects.
- Download attachments from reviewed ticket articles.
- Update tickets, potentially creating articles, notifications, and workflow effects.
How the Zammad connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect Zammad
Choose Access Token.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect Zammad securely
Use the connection method that fits your account and grant only the access the workflow needs.
- Access Token
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
Zammad connector questions
- What can Okou do with Zammad?
- Connect a Zammad helpdesk to search, read, create, update, and delete tickets, work with articles and attachments, and inspect ticket states and priorities. Documented actions include: List tickets and retrieve individual ticket details. Read individual ticket articles and list all articles for a ticket.
- How do I connect Zammad to Okou?
- Connect Zammad using Access Token. The connection controls which supported actions a workflow can use.
- Can Zammad run in an automated workflow?
- Yes. After it is connected, supported Zammad actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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