Carbon Voice connector for Okou
Connect Carbon Voice to inspect agent workspaces, conversations, messages, and share links, send text replies, and mark messages as read.
Communication · Personal Access Token
Use Carbon Voice in Okou
Carbon Voice agent API for workspaces, conversations, messages, reactions, and share links.
Once connected, supported Carbon Voice actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with Carbon Voice
- Read the authenticated identity; the response may contain a provider token, so this is never allowed by default.
- Read workspaces available to the authenticated agent.
- Read conversations, channels, and recent channel activity.
- Advance a conversation's Carbon Voice read marker.
- Read Carbon Voice agent account details.
- Read available Carbon Voice reaction definitions.
- Read message share-link metadata and shared message content.
- Create direct or named Carbon Voice conversations.
How the Carbon Voice connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect Carbon Voice
Choose Personal Access Token.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect Carbon Voice securely
Use the connection method that fits your account and grant only the access the workflow needs.
- Personal Access Token
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
Carbon Voice connector questions
- What can Okou do with Carbon Voice?
- Connect Carbon Voice to inspect agent workspaces, conversations, messages, and share links, send text replies, and mark messages as read. Documented actions include: Read the authenticated identity; the response may contain a provider token, so this is never allowed by default. Read workspaces available to the authenticated agent.
- How do I connect Carbon Voice to Okou?
- Connect Carbon Voice using Personal Access Token. The connection controls which supported actions a workflow can use.
- Can Carbon Voice run in an automated workflow?
- Yes. After it is connected, supported Carbon Voice actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
More communication connectors
Explore other connectors in the same product category.
Chaport
Connect Chaport to manage live-chat operators, visitors, conversations, messages, and webhooks.
CallHub
Connect CallHub to list peer-to-peer texting campaigns through its official API.
Chatra
Connect Chatra to inspect messages and visitors, send agent or automated messages, edit or delete messages, and update visitor profiles.
