HelpSpace connector for Okou
Connect your HelpSpace workspace to read support tickets, conversations, customer context, tasks, and knowledge base content.
Communication · API Token and Client ID
Use HelpSpace in Okou
HelpSpace API for support operations and knowledge bases.
Once connected, supported HelpSpace actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with HelpSpace
- Read HelpSpace support tickets and their current status.
- Read messages and attachments associated with tickets.
- Read customer profiles and customer avatars.
- Read HelpSpace organization records.
- Read tasks and task comments from HelpSpace Scrum.
- Read HelpSpace Docs sites, categories, and articles.
- Read workspace tags.
- Read workspace teams.
How the HelpSpace connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect HelpSpace
Choose API Token and Client ID.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect HelpSpace securely
Use the connection method that fits your account and grant only the access the workflow needs.
- API Token and Client ID
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
HelpSpace connector questions
- What can Okou do with HelpSpace?
- Connect your HelpSpace workspace to read support tickets, conversations, customer context, tasks, and knowledge base content. Documented actions include: Read HelpSpace support tickets and their current status. Read messages and attachments associated with tickets.
- How do I connect HelpSpace to Okou?
- Connect HelpSpace using API Token and Client ID. The connection controls which supported actions a workflow can use.
- Can HelpSpace run in an automated workflow?
- Yes. After it is connected, supported HelpSpace actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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