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LiveAgent connector for Okou

Connect LiveAgent to inspect and manage tickets, contacts, agents, chats, and help-desk configuration.

Communication · API Key

Sign up to use LiveAgent

Use LiveAgent in Okou

LiveAgent API for customer-support tickets, contacts, agents, chats, and help-desk configuration.

Once connected, supported LiveAgent actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.

What you can do with LiveAgent

  • Check LiveAgent API availability.
  • Read agent accounts and profiles.
  • Read customer contacts.
  • Read tickets, messages, history, SLA, and attributes.
  • Upload files to LiveAgent.
  • Create, update, exclude, or expire IP bans.
  • Read device records that may include phone credentials.
  • Read time reports.

How the LiveAgent connector works

A connected service becomes one permissioned step in the work you hand off.

  1. 1

    Connect LiveAgent

    Choose API Key.

  2. 2

    Choose the work

    Use only the supported actions your workflow needs.

  3. 3

    Run it your way

    Start it once, schedule it, or attach an event trigger.

Connect LiveAgent securely

Use the connection method that fits your account and grant only the access the workflow needs.

  • API Key

Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.

LiveAgent connector questions

What can Okou do with LiveAgent?
Connect LiveAgent to inspect and manage tickets, contacts, agents, chats, and help-desk configuration. Documented actions include: Check LiveAgent API availability. Read agent accounts and profiles.
How do I connect LiveAgent to Okou?
Connect LiveAgent using API Key. The connection controls which supported actions a workflow can use.
Can LiveAgent run in an automated workflow?
Yes. After it is connected, supported LiveAgent actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.

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