LiveChat connector for Okou
Connect LiveChat to inspect and manage agent-side chats, threads, customers, events, routing, and chat properties.
Communication · Personal Access Token
Use LiveChat in Okou
LiveChat Agent Chat Web API for reading and managing chats, threads, customers, events, routing, and agent-side support activity.
Once connected, supported LiveChat actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with LiveChat
- Transfer a chat to another LiveChat agent.
- List agents available for chat transfer.
- Mark customer-chat events as seen by the agent.
- Send an unsaved multicast notification to LiveChat agents.
- Add or remove users from a chat.
- Read LiveChat customer profiles and session data.
- Send, preview, or attach events and rich-message postbacks in a chat.
- Request an AI-generated summary for a LiveChat thread, which creates provider-side activity.
How the LiveChat connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect LiveChat
Choose Personal Access Token.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect LiveChat securely
Use the connection method that fits your account and grant only the access the workflow needs.
- Personal Access Token
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
LiveChat connector questions
- What can Okou do with LiveChat?
- Connect LiveChat to inspect and manage agent-side chats, threads, customers, events, routing, and chat properties. Documented actions include: Transfer a chat to another LiveChat agent. List agents available for chat transfer.
- How do I connect LiveChat to Okou?
- Connect LiveChat using Personal Access Token. The connection controls which supported actions a workflow can use.
- Can LiveChat run in an automated workflow?
- Yes. After it is connected, supported LiveChat actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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